Be More Aware of Chargebacks
If you run an online business that involves processing credit cards, you need to be aware of what is involved in getting chargebacks. To put it simply, a chargeback is when a customer decides for some reason that they did not authorize a charge on their card. This is bad for you as a business owner to say the least!
I think this is an area that a lot of online merchants (whether you’re doing dropshipping or wholesaling or even selling your own ebook) are not fully aware of. You see, if you get a chargeback you will lose your product or service to that customer, and if you get to many of them you run the risk of having your merchant account revoked. Not good no matter how you look at it!
Well, I came across a chargeback e-book the other day that will teach you how to avoid the problems with chargebacks. The fact is that chargebacks to ecommerce companies is on the rise, and you need a chargeback guide to help you navigate these waters!
In fact, did you know that in a chargeback it is the consumer’s bank that determines the outcome of the chargeback? Not you, not your bank, not your merchant account, the consumer’s bank!
This official chargeback e-book is becoming the standard when it comes to handling chargebacks. With the book and their chargeback tutorial, you will be well equipped to deal with any chargebacks that come your way. And the book is only $19.95! Anyway, it’s something you really should consider picking up if you’re going to be processing orders online.
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Yes I am totally with you here. I regularly get attempted fraud on my site and that is for selling high value goods. If I do not spot it is fraud I have to pay the full price for the item.
I got stung when I first started as I didn’t realise - many others could get stung like this too - not so bad with an ebook - worst that can happen is you get your merchant account taken but physical goods? - makes me sick.
http://www.themehq.com for my story on this if interested
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In fact, did you know that in a chargeback it is the consumer’s bank that determines the outcome of the chargeback? Not you, not your bank, not your merchant account, the consumer’s bank!
I did not know that. but certainly take more care now.
Thanks for this
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“I think this is an area that a lot of online merchants (whether you’re doing drop shipping or wholesaling or even selling your own e book) are not fully aware of.” that is absolutely right.I agree with your all opinions given by you in your post.Anyway Thanks for sharing this in your post with us.
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Frequently charge backs are the result of fraud. Some people will use stolen credit cards and have an item shipped to the address of an empty or abandoned house. You also need to scrutinize international shipments because there is virtually no recourse in the event of fraud and charge backs.
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When most people start an ebusiness that sells something, I think they mainly focus on the income. This is definitely a problem that you should be aware of. Besides, that’s crazy that it is the customers bank that determines the amount!
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Thats a very good thing to discuss. Sometimes chargeback can be a real pain. You make it very legitimate. Thanks for the post and the link to the e-book.
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This is a worry, I,m just starting out and didn’t really think of this. I will keep it in mind. Many thanks
Pad
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That’s a very good thing to discuss. Sometimes charge back can be a real pain.Although I’ve not more idea about it.Even we should think about it & also the effect of the growing people….Anyway thanks for sharing this in your post with us.
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Thanks for the great advice. Your blog is all great resources for your readers and I learn from you constantly. Thats an wonderful review you’ve done. Keep up the good work.
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Software Guy Reply:
November 18th, 2011 at 11:08 am
I am sure that you even didn’t read the article.
I have to say that 19$ is low price for such investition. Definitely its worth!
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you don’t understand how many charge backs I got when i first began my business.. now i watch out and keep my self much safer than before.
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This is some great advice. I got caught out by this when I started an online rental management company. It happened a couple of times when customers put in chargebacks for no valid reason so I still had to payout the rent to the landlords. It can be very costly.
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Yeah I had the same problem, I spoke to my web design company about it and they implemented something on my system to reduce this and it worked, otherwise it was costing me a fortune
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“I anticipate this is an breadth that a lot of online merchants (whether you’re accomplishing bead shipment or bartering or even affairs your own e book) are not actually acquainted of.” that is actually right.I accede with your all opinions accustomed by you in your post.Anyway Thanks for administration this in your column with us.
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Thank you to bringing this to light for merchants. I first became aware of charge backs when my friend owned a video store. Customers would claim they did not rent and the charge was bogus. These were $4 - 5 purchases and they added up, but it could be worse if it is a higher amount and you lose the product.
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thanks for great advice and tips, i bookmarked.
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It’s so true that scamming on the internet is on the rise, what can you do about it honestly… My advice if your a seller, stay away from eBay unless your really already good with computers and the internet.
Amber
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Thanks for your great resource on ecommerce. I will go through it. I hope it will give me some insights on online credit card frauds and how to stay away from them
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Wow. What a nice post!!!Really informative post.I like your topic as well as your post.Thanks for sharing this in your post with us.Waiting for your next post like this.
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Full of information great post! I agree with your all opinions given by you in your post. Thanks for sharing this in your post with us.
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Good information to share. Chargebacks can actually be quite crushing, and the amounts can be huge sometimes. We’ve fought quite a few of them - people “forget” that they’ve ordered, etc. Whoever makes the decision, they seem to be quite logical, as the decisions are normally in our favor. That said, it is an added workflow burden that none of us need!
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What a great piece of information here!
Very vital for everyone to know, specially for web masters
Thanks for this bit of wisdom.
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Sounds very interesting but does it cover Paypal chargebacks? My understanding is if a credit card purchase is made through Paypal, it’s Paypal that has the final say, not the credit card company. Somebody correct me if I’m wrong please.
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I think this is an area that a lot of online merchants (whether you’re doing drop shipping or wholesaling or even selling your own e book) are not fully aware of.” that is absolutely right.I agree with your all opinions given by you in your post.Anyway Thanks for sharing this in your post with us.
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Argh, chargebacks are not fun. I’ve been dealing with one at Paypal for several months now. Fortunately, they don’t come around too often.
Thanks for the share!
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Just read the book but it is not enough to avoid from chargebacks. I think that ebook is a general guide to start with.. Just my opinion..
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Thats great point to get the charge back in the process. I will surely take care of it. for some days before this was very costly, as I put in chargebacks for no valid reason so I still had to payout the rent to the landlords. But now its cool to get it at low cost. thnx
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Become an affiliate marketer and you will not have to worry about charge backs
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Dan Reply:
November 14th, 2008 at 11:07 pm
Well, you still might if the affiliate reverses commissions…but I know what you mean.
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it is really useful article. i’ve earned lots of think from it. thany you so much.
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Glad you posted about this - it’s definitely an emerging issue.
I’m also aware of a growing trend of consumers who use chargebacks for customer service issues, as opposed to unauthorised charges. The first step should always be to talk to the seller and try to sort things out.
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it is really useful article. thanks.
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it s great article….
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Very Beneficial, thankss
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I think this is an area that a lot of online merchants whether you’re doing dropshipping or wholesaling or even selling your own ebook are not fully aware of. You see, if you get a chargeback you will lose your product or service to that customer, and if you get to many of them you run the risk of having your merchant account revoked. Not good no matter how you look at it!
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Become an affiliate marketer and you will not have to worry about charge backs
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let me have a look.
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Sounds like a good idea.
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Thanks for info .
I agree with .
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i have the same feeling
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I really like your post, it was very informative.
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tks for your post,i will bookmark it,it’s so great!i will share my feelings with you,tks
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To avoid any charge back situation, always send a confirmation email to the customers when your receive payment to confirm the payment.
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As a general rule, cardholders have the right to dispute any transaction processed on a Visa/MasterCard. These disputes are called chargebacks, and are governed by a series of rules set forth by these entities. In the chargeback process, the burden of proof lies with the merchant. The merchant will be given the opportunity to provide supporting documentation to prove the legitimacy of the transaction. If the merchant is successful, the transaction is credited back to his account. If the merchant is unsuccessful, or does not respond in a timely fashion, they will be financial responsible for returning funds to the consumer who filed the dispute.
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it s great article very nice
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Great post but i don`t completely agree with what you said . No doubt chargeback is on the rise , there are many ways to stop that.
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But we need to careful about secure transaction by cards for busniess.
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